![]() Service workflows are a particularly interesting application area for Business Process Model and Notation modelling. THE FRAMEWORK POTENTIAL IN FIELD SERVICE MANAGEMENT It is therefore an interesting way for small and large companies to establish traceable processes that can be easily monitored. This facilitates the overview and helps to achieve maximum efficiency. This example shows how a workflow is divided into different sub-processes and tasks. At the end, the workflow is concluded with "application completed" or "application rejected". Only when an employee completes this step, the policy is issued and sent to the customer. The process then runs into the item "Check application", which is carried out by a human. The employees of the insurance company carry out this task according to standardised rules or the process even runs fully automatically and is then completed. A resulting business rule task is to check the risk. In the first step, the application is received by the insurer and a new process instance is created. The processing of an insurance application at an insurance company is a good example of how BPMN modelling can be used in a company. The whole thing becomes more comprehensible with a simple example: However, those who deal with it for the first time often reach the limits of their imagination. The Business Process Model and Notation framework is a powerful tool for optimising workflows to achieve maximum efficiency. The detection of delays and the need to initiate appropriate countermeasures is thus considerably simplified.Ī TYPICAL EXAMPLE OF PROCESS MODELLING BY BPMN The framework also simplifies the monitoring of lengthy processes that can run over several months.
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